Please read these terms and conditions carefully as they set out the terms under which Tanby Car Audio makes the products available to you ('Product Terms'), and how you as the customer will tinteract with Tanby Car Audio (the Company).
Description of goods
All the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. Although we do endeavour to be as precise as possible please note that all images, descriptive text, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites and links are available upon request. The information contained in the material in this site is only for information purposes and it is your responsibility to check and verify the information.
Whilst every effort has been made to ensure that product specifications are correct on this website due to continual product development through research & design specifications may change without notice.
The prices payable for the items that you order are clearly set out on the web site. We are not VAT registered so no VAT is charged.
Store prices will vary and may not be the same as our website.
All items on our website are in stock but some may not always be available for Next Day delivery. If you order an item for Next Day delivery and it is not in stock in we will contact you via email to take further instructions, you will have the right to cancel at this point
We accept all major credit and debit cards including Visa, MasterCard and Maestro along with PayPal. It is your responsibility when making payment to supply us with the correct billing and delivery address, any errors will delay your order.
We do not or store any financial, personal or credit card information on our data base or share our customer details with 3rd parties.
We only except payments in GBP (£).
When assessing your order and managing the credit card transaction, automated decision making systems may be used. By accepting these terms you agree that when making credit decisions we may make identity searches at credit reference agencies, including electoral register information. These searches will be recorded by the credit reference agencies who may disclose that information, and the fact that a credit search was made, to other companies for the purposes of assessing the risk of giving credit, to prevent fraud and to trace debtors.
Next day delivery is available on all orders for Mainland UK only and must be selected as your preferred method of delivery*. Orders placed on a Friday for Next Day Delivery will be delivered on the Following Monday.
*Non Mainland UK and some Scottish Highlands and Islands may be subject to additional delivery charges and longer delivery times.
Delivery of products (in stock items) will normally be made within 2-3 working days from clearance of payment or you're selected delivery service. We will endeavour to deliver goods within the times stated online but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.
On delivery our nominated couriers will deliver the goods unopened, it is your responsibility to check you have received the correct number of items and there is no damage, (if there is you must note this on the delivery and call us immediately) if everything is correct then you will be required to sign a Proof of Delivery which shall be conclusive evidence that you have received your order.
You agree to check the goods on receipt and inform us of any obvious external cosmetic damage following inspection of the goods. If there is any obvious cosmetic external damage to the goods at the time of delivery then you agree to note these on the delivery paperwork or refuse the delivery as damaged.
Where any obvious cosmetic external damage has been noted on your Proof of Delivery this shall not affect your statutory rights. Please refer to our Returns section for information on Non Faulty and Faulty Goods.
Subject to the other provisions of these conditions we shall only be liable for any foreseeable consequence to both of us at the time you make the relevant order. Our liability shall not in any event include pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods.
We cannot be held responsible for delays from delivery services, adverse weather, human error or technological errors.
Special promotions have variable delivery times based the products/promotions and can take up-to 28 days to arrive.
Once you have placed your order it is not possible to cancel it outside of our opening hours as we use automated systems that run during times when the business is closed. Should you wish to cancel your order then you need to call us on 01484 512600 and notify us of your intention, so we can cancel it before it is shipped. You can also email us via our Contact Us page. Please include your order number and reason for cancellation.
Special order, personalised and non-stock items cannot be cancelled once ordered. Please note, any deposits taken are non-refundable.
Non Faulty Goods
If you decide to return your goods to us you must do so using an insured and tracked delivery service at your own cost.
If for any reason you need to return an item within 14 days of receiving delivery, register your return via our website - this is an automated service that is quick and easy.
You can only return New and Unused items within 14 days of delivery, if the goods have been removed from any security packaging, used or any seal broken you have not right to a refund or exchange unless the goods are faulty.
Under the terms of the distance selling directive you as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made. Your statutory rights are not affected.
Please ensure you package the product safely and do not stick anything on the actual product box as this may affect your refund.
Notwithstanding our Delivery condition above If, after the goods have been fitted and you find a fault, we reserve the right to request the following steps are complied with:
The cost of the sending the goods to us is your responsibly and should we receive your item and is found not to be faulty you will be charged a NO FAULT FOUND CHARGE OF £35.00
Use of the Website
Any information found on the Tanby Car Audio web site is intended for guidance only. The web site and the products described in it are subject to change without notice.
Copyright in the web site, its design, layout, look, appearance and graphics remain our property. The contents of the web site may be downloaded printed or copied for personal use only. We accept no responsibility or liability for the content of web sites which are not under our strict control. It is not permitted to create a link to this web site without our prior written consent.
We do not guarantee that the Tanby Car Audio web site will be compatible with all hardware and software which may be used by visitors to the site. We will not be liable for damage to, or viruses that may affect, your computer equipment, software, data or other property as the result of your access to, use of or browsing of this website or your downloading of any materials, data, text or images.
The following provisions set out the entire financial liability of the Company (including any liability for the acts or omissions of its employees, agents and sub-contractors) to you in respect of:
All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are to the fullest extent permitted by law excluded from the Contract.
Nothing in these conditions excludes or limits the liability of the Company:
Subject to the above clauses:
These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
If you have an order query please contact us via the contact us page or call us on 01484 512600, Monday to Friday 9:30am till 5:30pm.
Mr T Ahmed T/A Tanby Car Audio
Tanby Car Audio
274 Manchester Road
These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.